Privacy and Cookie Policy

PRIVACY POLICY

 

BACKGROUND:

RJEN Ltd understands that your privacy is important to you and that you care about how your personal data is used. Werespect and value the privacy ofeveryone who visits this website, RJEN our Site and will only collect and use personal data in ways that are described here, and in a way that is consistent with ourobligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our siteYou will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using OurSite immediately.

  1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

 

“Account” means an account required to access and/or use certain areas and features of OurSite;
“Cookie” means a small text file placed on your computer or device by OurSite when you visit certain parts of Our Site and/or when you use certain features of OurSite. Details of the Cookies used by OurSite are set out in Part 14, below; and
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

 

  1. Information About Us

Our Site is owned and operated by RJEN a Limited company registered in England under company number 6699918

Registered address: Argyle Road, Clevedon, Bristol, BS21 7BP

 VAT number 939656958

Data Security Officer: Rebecca Jenkins

Email address: email@rjen.co.uk

Telephone number: 07785337974

Postal Address: 1 Argyle Road, Clevedon, Bristol, BS21 7BP

 

  1. What Does This Policy Cover?

This Privacy Policy applies only to your use of OurSite. OurSite may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and weadvise you to check the privacy policies of any such websites before providing any data to them.

 

  1. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

 

  1. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact usto find out more or to ask any questions using the details in Part 15.
  2. The right to access the personal data we hold about you. Part 13 will tell you how to do this.
  3. The right to have your personal data rectified if any of your personal data held by usis inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.
  5. The right to restrict (i.e. prevent) the processing of your personal data.
  6. The right to object tous using your personal data for a particular purpose or purposes.
  7. The right to data portability. This means that, if you have provided personal data to usdirectly, weare using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask usfor a copy of that personal data to re-use with another service or business in many cases.
  8. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about ouruse of your personal data or exercising your rights as outlined above, please contact ususing the details provided in Part 15.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about ouruse of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

 

  1. What Data Do We Collect?

Depending upon your use of OurSite, wemay collect some or all of the following personal and non-personal data (please also see Part 14 on ouruse of Cookies and similar technologies and our Cookie Policy.

  • Name
  • Email address
  • Telephone number
  • Business name
  • IP address
  • Web browser type and version
  • Operating system
  • A list of URLs starting with a referring site, your activity on OurSite, and the site you exit to
  1. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to ouruse of your personal data, or because it is in ourlegitimate business interests to use it. Your personal data be used for the following purposes:

  • Providing and managing your Account;
  • Supplying our products or services to you. Your personal details are required in order for usto enter into a contract with you.
  • Personalising and tailoring ourproducts andservices for you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by emailOR post that you have opted-in to you may unsubscribe or opt-out at any time by emailing us at email@rjen.co.uk
  • Analysing your use of Our Site and gathering feedback to enable usto continually improve OurSite and your user experience.

 With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and  telephone and text message and post with information, news, and offers on our products orservices. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with ourobligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

  1. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • All personal data will be kept for six months from the date when the last business transaction took place.
  1. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

  1. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

In some limited circumstances, wemay be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

  1. How Can I Control My Personal Data?

11.1      In addition to your rights under the GDPR, set out in Part 5, whenyou submit personal data via Our Site, you may be given options to restrict ouruse of your personal data. In particular, we aim to give you strong controls on ouruse of your data for direct marketing purposes including the ability to opt-out of receiving emails from usOR which you may do by unsubscribing using the links provided in our emailsandat the point of providing your details and by managing your Account.

11.2      You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

  1. Can I Withhold Information?

You may access certain areas of Site without providing any personal data at all. However, to use all features and functions available on OurSite you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see Part 14 and our Cookie Policy

  1. How Can I Access My Personal Data?

If you want to know what personal data wehave about you, you can ask for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover ouradministrative costs in responding.

Wewill respond to your subject access request within 28 daysand, in any case, not more than one month of receiving it. Normally, weaim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date wereceive your request. You will be kept fully informed of ourprogress.

 

  1. How Do You Use Cookies?

OurSite may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by usand are used only by us Weuse Cookies to facilitate and improve your experience of OurSite and to provide and improveourproducts andservices. Wehave carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling usto better understand how OurSite is used. This, in turn, enables usto improve Our Site and the products and orservices offered through it.

The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow usto use these Cookies, however whilst ouruse of them does not pose any risk to your privacy or your safe use of OurSite, it does enable us to continually improve Oursite to, making it a better and more useful experience for you.

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

 

  1. How Do I Contact You?

To contact usabout anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of Rebecca Jenkins

Email address: email@rjen.co.uk

Postal Address: 1 Argyle Road, Clevedon, Bristol, BS21 7BP

 

  1. Changes to this Privacy Policy

RJEN change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

The materials appearing on this website are provided for general information purposes only. No warranty, whether express or implied is given in relation to such materials. We shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.

15. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of Rebecca Jenkins

Email address: email@rjen.co.uk
Postal Address: Argyle Road, Clevedon, Bristol, BS21 7BP

16. Service Offering – Free Consultation

If a user submits data to RJEN through a Lead Advert, such data will be governed by our privacy policy.

Fill out a contact form online (on Facebook or our website). No purchase or payment of any kind is necessary to book your free consultation.

17. Eligibility

Open to people who are the legal age of majority prior to the date of entry.

Please note: by using the site, you are accepting this privacy & cookie policy. This policy may be changed and any changes will be posted. No changes work on retroactive basis. You are advised to review this privacy & cookie policy upon any visit to this website and to make sure it is understood by you. This privacy & cookie policy only applies to “RJEN” website. If using any external links provided by us, please do not give any private data unless you have read and understood the privacy policy of the target website. “RJEN” will not take responsibility for any data misuse by any third party websites which may be linked to from our website.
“We,” “our” means RJEN and its affiliates. “You,” “your,” visitor,” or “user” means the individual accessing this site.

This website is not part of Facebook or Facebook Inc. Additionally, this site is NOT endorsed by Facebook in anyway. Facebook is a trademark of Facebook Inc.

18. Collection of Information

19. Information Use

Non personal information is information that cannot identify you. If you visit this web site to read information, such as information about one of our services, we may collect certain non-personal information about you from your computer’s web browser. Because non- personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share non- personal information.

RJEN may keep and use personal information we collect from or about you to respond to your requests and to provide ongoing service and support. Our primary aim is always to enhance the user experience. We may contact you in the future to tell you about specials, new products or services, or ask for your opinion about our services, for record keeping and analytical purposes and to research, develop and improve programs, products, services and content. In addition, some of the features on this web site allow you to communicate with us using an online form. If your communication requests a response from us, we may send you a response via e- mail. The e- mail response or confirmation may include your personal information. We cannot guarantee that our e- mails to you will be secure from unauthorised interception.
We may use your personal information to protect our rights or property, or to protect someone’s health, safety or welfare, and to comply with a law or regulation, court order or other legal process.

20. Cookie/Tracking Technology

This site may use cookie and tracking technology (such as web beacons, Facebook Pixel, Google Pixel) depending on the features offered.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. Cookie and tracking technology gather information such as: browser type, operating system, number of visitors and how the visitors use the site. Thanks to cookie technology we can also create a customized experience for our visitors. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). We collect information about where you saw the advertisements, we serve you and what ads you clicked on. Cookie and other tracking technology do not collect personal information, but it may be tied to such information had it been previously provided. Third parties, including Facebook, also may use cookies on our web site. For instance, we may contract with third parties who will use cookies on our web site to track and analyse anonymous usage and volume statistical information from our visitors and members. Such information is shared externally only on an anonymous, aggregated basis. These third parties use persistent cookies to help us to improve the visitor experience, to manage our site content, and to track visitor behaviour. These third parties use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). We may also contract with a third party to send e- mail to our registered [users/members].

You may opt out of Google’s use of cookies by visiting the Google Advertising Opt- out Page. You may opt out of Google Analytics by visiting the Google Analytics Opt- out Page. You may opt out of third party vendor use of cookies by visiting the Network Advertising Initiative Opt-out Page.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called cookies. Acting on behalf of the operator of this website, Google will use this information to evaluate your use of the website, to

compile reports on website activity and to provide the website operator with services relating to website use and Internet use. The IP address transmitted by your browser in the context of Google Analytics will not be combined with other data from Google. You can prevent cookies from being saved by making the appropriate setting in your browser software, however, be advised that this may mean that you will be unable to use all the functions of this website in full. In addition, you can also prevent the transmission of the data generated by the cookie in relation to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link https://tools.google.com/ dlpage/gaoptout?hl=en.
You will find general information about Google Analytics and data protection at https:// policies.google.com/?hl=en&gl=en. You will find further information at https:// policies.google.com/ privacy.

Use of Facebook Pixels, Custom Audiences and Facebook Remarketing

The Facebook Pixel is a small piece of Java script code that we have integrated on each of our websites. This piece of code provides a set of functionalities for sending application-specific events and custom data to Facebook. We use custom audience pixels to collect information about how visitors use our site. For this purpose, each of our web pages contains a Custom Audience Pixel.

This pixel captures and reports to Facebook information about the user’s browsing session, a hashed version of the Facebook ID, and the URL being viewed. Every Facebook user has a unique and device-independent Facebook ID, which allows us to address and recognize users across multiple devices on the social network Facebook so that we can redirect our visitors to advertising through Facebook ads can.

We have no influence on the use of this data by Facebook. We refer in this regard to the privacy statements of Facebook, in particular the information available at the following link:
– https://www.facebook.com/help/568137493302217. Facebook’s own Privacy Policy is available at the following link: https://www.facebook.com/about/privacy/. A link to where you can revoke consent to be tracked: https://www.facebook.com/ads/ website_custom_audiences/

Google Tag Manager

This website uses Google Tag Manager. Google Tag Manager is a solution that allows marketed website tags to be managed using an interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not register personal data. The tool causes other tags to be activated which may, for their part, register data under certain circumstances. Google Tag Manager does not access this information. If recording has been deactivated on domain or cookie level, this setting will remain in place for all tracking tags implemented with Google Tag Manager.

22. Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We will not share your personal information collected from this web site with an unrelated third party without your permission, except as otherwise provided in this Privacy Policy. Only authorized personnel and third party vendors have access to your personal information, and they are required to treat this information as confidential. Despite these precautions, we cannot guarantee that unauthorized persons will not obtain access to your personal information. We may disclose your personal information to third parties if we feel that the disclosure is necessary to protect our rights or property, protect someone’s health, safety or welfare, or to comply with a law or regulation, court order or other legal process.
We also protect your information offline. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Links

This site contains links to other sites that provide information that we consider to be interesting. We are not responsible for the privacy practices or the content of such web sites.page9image3675424

23. Payment Methods
All transactions are processed by Money Transfer, Debit Card, Credit Card

24. Changes

The content of this website is strictly informational. We make our best to provide and up- to- date and accurate information but please keep in mind that errors may occur. We can give no guarantee that the information is complete and factual. Please keep in mind that we can update, change or delete content of this website. “RJEN” accepts no liability whatsoever arising from the improper use of the information on the website by any third party. “RJEN” does not give the guarantee that the website content is virus free, therefore you are advised to use your own tools to perform virus checks or decontamination whenever needed. We exclude all liability for any damage caused by any virus or other malicious software.

25. Changes to this Privacy Policy
RJEN change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to- date.

The materials appearing on this website are provided for general information purposes only. No warranty, whether express or implied is given in relation to such materials. We shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.

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