Having a culture that engages the whole team to live and breathe your company values is essential otherwise your values are words without meaning. Achieving engagement across the business takes effort, it has to permeate every part of the business and be consistent across all teams, and leadership.
The values of your business may be clearly communicated, and understood, but more than that, everyone in the business must know what they must do in their daily work activities to embrace the values.
This can often be the challenging part, and we support you in defining this, getting it clear and implementing it with tailored highly interactive workshop style sessions and a roll out plan.
We can provide an independent and in-depth assessment of your internal and external perception of your customer service along with your net promotor score to provide a benchmark of the customer experience.